De-escalation &
safety awareness
SAFETY THROUGH AWARENESS, EFFECTIVE COMMUNICATION, AND EARLY INTERVENTION
Why De-Escalation Training?
De-escalation & Safety Awareness is designed for people who interact with the public in high-emotion, low-force environments such as healthcare, education, social services, customer service, and community-facing organizations.​​​
In these roles, staff often need to manage conflict, distress, and unpredictable behaviour, without legal authority to use force, while still maintaining professionalism, safety, and service standards. ​
Professionals in these environments are expected to:
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remain calm under pressure
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Show empathy without losing control of the interaction
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Resolve conflict safely and professionally
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Protect themselves and others
Through an understanding of how and why behaviour escalates, how and why judgement is impaired under stress, and how and when to intervene, outcomes change. ​​​
Our De-Escalation & Safety Awareness programming supports organizations by delivering:
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Safer staff through awareness, positioning, and early intervention
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Better client and customer outcomes through empathy and structured communication
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Reduced liability through documentation and consistency
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Stronger professional culture built around safety-before-service ​​
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​Certification issued by Tip of Spear and Control Concepts Canada
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Course Options
To accommodate different operational needs, we offer three training formats:
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​90-Minute virtual or in-person presentation → More details​
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1-Day in-person training → More details
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2-Day in-person training → More details
In-person training is delivered at the Tip of Spear facility in Edmonton, or our instructors can come to you. Please contact us to schedule your group's session and arrange details.
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*Please note additional travel fees will apply for training outside of the greater Edmonton area
90-Minute Presentation
Designed for organizations that need immediate, scalable training across multiple sites.
Delivery Method:
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Virtual or
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In-person
In this 90 minute session, the goal is to give participants a clear mental model of how to:​​
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​Control their own stress and reactions
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Read escalating situations early
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Use calm, confident communication to prevent conflict
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Understand what safe, professional de-escalation looks like
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This session builds awareness, mindset, and decision-making. Participants learn:
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a simple, repeatable De-escalation Model
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what factors impair judgement, and influence safety
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how behaviors either escalate or calm people
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why documentation protects staff and the organization
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Please contact us for a quote​
Virtual Learning
90 Minute instructor- Led Session
A virtual training session is ideal for large groups seeking an introduction to de-escalation principles, refresher training or onboarding for frontline staff, or when travel or scheduling limits in-person delivery.
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Contact us for a quote today!
One-Day Training Session
Designed for frontline teams with regular customer conflict and high-stress environments
Delivery Method:​ In-Person
Cost: $140.00 per participant
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A one-day session allows understanding to become skill. Just as in the 90-minute session option, participants will learn communication theory, situational awareness​, and our de-escalation model. In addition to the foundational content, participants will learn more in-depth techniques like:
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Tactical breathing and other ways to calm body stress responses
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​Body positioning
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Active listening in tense situations
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​Writing professional incident reports
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The extra time allows participants to move from knowing the model to using it through:
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practice and role-play scenarios
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feedback
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guided exercises
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A full-day session allows for the theory to be integrated, and participants will leave with muscle memory to support calm, confident behaviour and improved safety habits.
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Two-Day Training Session
Designed for frontline teams in high-risk, high-stress environments, who face frequent or intense confrontations
Delivery Method:​ In-Person
Cost: $215.00 per participant
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The two-day session is where skills become operational habits, allowing staff to build professional-grade performance by integrating self-control, communication techniques, positioning, and decision-making skills. In addition to all one-day content, participants complete:
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Advanced positioning & movement drills
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​OODA Loop decision-making
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Scenario-based problem solving
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​Team-based feedback
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Real-world documentation exercises
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Participants will leave this immersive training with the skills, structure, and shared decision-making framework required to operate safely, cohesively, and effectively in high-risk environments. Additionally, these skillsets are enhanced by stronger emotional control, empathy, and faster threat recognition.
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The two-day training is recommended for organizations with liability exposure, high-risk frontline roles, and for supervisors and lead staff.
Transform Your Organization
Better outcomes for your team members and the communities they serve
Our de-escalation training offers a human-centered approach, grounded in evidence-based teaching, delivered through an accessible, structured framework.
Developed and delivered by the Control Concepts Canada instructional team.