Policies

The following are the main policies at Tip of Spear. These have been established to lay a framework for mutual respect in doing business and working together, so that expectations are clear and fair. If you have any questions on our policies, please contact us.

General Policies:

  • No outdoor shoes are permitted on the gymnasium mats to preserve the life of the floors and keep it clean for those doing ground training.

  • No firearms or live ammunition are permitted in the facility.

  • No dogs are permitted in the facility.

  • Everyone who enters the facility must treat all staff and students with the utmost respect.

 

COVID-19 Policy

 

Updated Sept 22/21

Here at Tip of Spear, we are all about safety. As such, we take the current COVID-19 pandemic very seriously. We have introduced the following measures to keep all of our students as safe and healthy as possible while they are in our facility, including:

  • It is expected that anyone who feels ill or has symptoms stays home and does not enter the facility.

  • All students will be required to wear a mask at all times for all classroom and physical training while in the building to comply with municipal and provincial by-laws.

  • All equipment and tables will be sanitized after each class, and students will have the ability to sanitize any equipment they would like to themselves.

  • Daily screening including illness-related questions and no-touch temperature checks will be performed on all individuals prior to entering the facility.

  • Attendance will be taken at each class so that if any concern does arise, the students will be notified and future class will be paused until the concern passes. Please notify us immediately if you have attended a class and have contracted COVID-19 or have come in contact with someone who has contracted COVID-19.

  • For classroom training, we have limited the number of students 1/3 of capacity.

  • For physical training, mandatory partner work will be limited to where it is required for certification. Optional partner work is for those who feel comfortable. If it is required to complete your certification, latex/rubber gloves are also an option while working with a partner.

Physical Training Requirements

In order for us to continue to operate our physical training classes without capacity or operating restrictions, we must implement the Restriction Exemption Program. This applies to our Krav Maga, Counter Blade Concepts and Defensive Tactics training. Note that private classes do not follow this program. The Restriction Exemption Program involves the following: 

  1. Masks are required to be worn by everyone indoors, and inside our facility. There are some good sports masks now available on the market if you are having trouble breathing in yours, AND

  2. Students and staff must show one of the following three options (we will be noting down which of the three and the date, no copies will be recorded or kept on file):

    1. show proof of vaccination. Note that partial vaccination (one dose) is accepted September 20 to October 25 if received 2 weeks before time of service, or preferably full vaccination (two doses) required no later than October 25, OR

    2. show a Medical Exemption Record from your healthcare professional, OR

    3. proof of a privately-paid negative PCR or rapid test within 72 hours of service (tests from AHS or Alberta Precision Laboratories not allowed). Note that you can walk into Shoppers Drug Mart and get a test done within 20 minutes if you are asymptomatic, but it does cost $40.

 

Should you have any further questions or concerns, please contact us.

Cancellation & Refund Policy

 

Final decisions on all refunds are at the final discretion of Tip of Spear administration.

 

Online courses:

Full refunds will be issued for online courses if:

  • less than 10% of the course was completed,

  • AND the refund was requested within 15 days of purchase

 

Individual In-Class training and Exams:

If a cancellation is requested at least two (2) business days prior to the start of the class, full refunds will be issued for in-class training.

 

If a cancellation is requested less than two (2) business days notice prior to the start of the class, 50% refunds will be issued if no replacement can be found for that spot, or 100% refunds issued if a replacement can be found.

Consideration may be given in the event of a medical or family emergency and the individual may be given an opportunity to reschedule without penalty one time. No refunds will be issued.

Training may be rescheduled once without penalty. If training is rescheduled more than once, an additional administration fee will be charged.

 

No refunds are issued for no-shows or if the class has already been taken.

Registration is non-transferrable.

 

Monthly Passes/Memberships:

Passes can be cancelled at anytime without penalty. Refunds will not be granted for past months where memberships were not used. Partial refunds for passes partially used will not be issued. We are not able to "hold" memberships due to the demand for our classes, out of fairness to those on our waiting lists.

Exclusive Corporate training:

All corporate classes require a minimum of 8 students. The exact number of students will be finalized between Tip of Spear and the Corporation two business days prior to the start of the course. If a student cannot attend and gives notice within two business days of the class, it is up to the corporation to fill that spot, or be charged 50% of the training cost for that person.

Cancellations of exclusive classes are accepted up to two business days prior to the start of class. For cancellations within two business days, a 50% charge would be issued for the cost of the class.

Most corporate training is invoiced after the training is delivered.

Privacy & Information Policy

 

This policy is to help you understand what information we collect, why we collect it, and what we don't do with it.

Tip of Spear collects information necessary to register clients for training programs, such as names and contact information. All files are stored for 2 years, as per the Solicitor General requirements, and after that, they are destroyed.

 

We never store credit card information in our system and if this is something that is of extra concern - we also provide the safety of using Paypal to make transactions.

 

Email addresses that are collected are used to inform students of information about their courses and future courses. Students may opt out of receiving emails at any time.

Tip of Spear never sells client information, and only shares this information with partner companies if it is required for them to conduct training.

 
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