The following are the main policies at Tip of Spear. These have been established to lay a framework for mutual respect in doing business and working together, so that expectations are clear and fair. If you have any questions on our policies, please contact us.
Here at Tip of Spear, we are all about safety. As such, we take the current COVID-19 pandemic very seriously. We have introduced the following measures to keep all of our students as safe and healthy as possible while they are in our facility, including:
Limiting the number of students to 18 for physical training and 20 for classroom training, to reduce exposure down to as few people as possible,
It is expected that anyone who feels ill or has symptoms stays home and does not enter the facility.
All students will be required to wear a mask at all times while in the building to comply with Edmonton by-laws.
Screening daily including illness-related questions and no-touch temperature checks will be performed on all individuals prior to entering the facility.
Attendance will be taken at each class so that if any concern does arise, the students will be notified and future class will be paused until the concern passes. Please notify us immediately if you have attended a class and have contracted COVID-19 or have come in contact with someone who has contracted COVID-19.
Social distancing is expected in the gymnasium while doing physical training and have limited the number of students to 18 to ensure 6 foot spacing.
Partner work will be limited and only for those who feel comfortable. If it is required to complete your certification, latex/rubber gloves are also an option while working with a partner.
All equipment will be sanitized after each class, and students will have the ability to sanitize any equipment they would like to themselves.
Should you have any further questions or concerns, please contact us.
Cancellation & Refund Policy
Final decisions on all refunds are at the final discretion of Tip of Spear administration.
Full refunds will be issued for online courses if:
less than 10% of the course was completed,
AND the refund was requested within 15 days of purchase
Individual In-Class training and Exams:
If a cancellation is requested at least 48 hours prior to the start of the class, full refunds will be issued for in-class training. Training may be rescheduled once without penalty. If training is rescheduled more than once, an additional administration fee will be charged.
If a cancellation is requested less than 48 hours notice prior to the start of the class, 50% refunds will be issued if no replacement can be found for that spot, or 100% refunds issued if a replacement can be found.
Consideration may be given in the event of a medical or family emergency and the individual may be given an opportunity to reschedule without penalty one time. No refunds will be issued.
No refunds are issued for no-shows or if the class has already been taken.
Registration is non-transferrable.
Passes can be cancelled at anytime without penalty. Refunds will not be granted for past months where memberships were not used.
Exclusive Corporate training:
All corporate classes require a minimum of 8 students. The exact number of students will be finalized between Tip of Spear and the Corporation 48 hours prior to the start of the course. If a student cannot attend and gives notice within 48 hours, it is up to the corporation to fill that spot, or be charged 50% of the training cost for that person.
Cancellations of exclusive classes are accepted up to 48 hours hours prior to the start of class. For cancellations within 48 hours, a 50% charge would be issued for the cost of the class.
Most corporate training is invoiced after the training is delivered.
Privacy & Information Policy
This policy is to help you understand what information we collect, why we collect it, and what we don't do with it.
Tip of Spear collects information necessary to register clients for training programs, such as names and contact information. All files are stored for 2 years, as per the Solicitor General requirements, and after that, they are destroyed.
We never store credit card information in our system and if this is something that is of extra concern - we also provide the safety of using Paypal to make transactions.
Email addresses that are collected are used to inform students of information about their courses and future courses. Students may opt out of receiving emails at any time.
Tip of Spear never sells client information, and only shares this information with partner companies if it is required for them to conduct training.