Many of our clients contact us requesting the course Non-Violent Crisis Intervention developed and owned by the Crisis Prevention Institute. This course covers "skills to safely recognize and respond to everyday crisis situations". It is primarily intended for those working in healthcare and education.
The Crisis Prevention Institute only allows this training to be delivered internally within the company you work for. This means that only your employer can provide this training to you; external training providers (like Tip of Spear) are not permitted to deliver this course. In other words, the trainer has to be an employee at the company that you work for, not an external company. Contact your employer to take this training or to get recertified. If your employer is not able to provide this training to your internally, that's where Tip of Spear can help.
Tip of Spear's instructors have taught the Non-Violent Crisis Intervention program for many years in the past, but through personal experience working in numerous industries (mental health, corrections, special events and more), we realized that a different program was needed to meet the needs of all industries.
Tip of Spear offers a similar, more practical version of this course called Client Communications (for those working in customer-facing roles) or Tactical Communications (for those working as a peace officer, security or other protection fields). We developed this program to provide you with a greater understanding of what happens to you under fear and stress, and understanding of why people escalate and how to de-escalate them, a comprehensive framework for cooperative conversations, and more practical self-defence components. We teach this course to organizations across all industries.
Both of these courses cover:
What happens to us under fear/stress
How to self-regulate
Why people escalate
How to help another person de-escalate
How to assess personal risk
A framework to have a constructive, cooperative conversation
Disengagement safety techniques
Physical intervention techniques
Trauma-informed training (available for Client Communications)
These courses have been proven to reduce the number of conversations leading to physical altercations, and increase the confidence of your staff in interacting with others.
Please contact us to book a course for your organization! Or take this course through one of our public offerings.
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