Tactical Communications Training
This course has been designed to equip those working in an enforcement role an understanding of recognizing ourselves as factors of escalation (from what we say and or do), as well as utilize a proven communicative pathway of interaction with an individual to a positive outcome.
Duration: 16 hour course over two days, Saturday and Sunday
Cost: $199 + GST
This courses teaches:
Positioning to the threatening person
Recognition of threat indicators
Matching authority to action
Incident management from beginning to end of incident
Tools to recognize, develop options, mitigate risk, deescalate, and prevent assaultive subject behavior
The program begins with recognizing your current skill level and building on your personal strengths. It was designed to avoid the "cookie cutter" approach to conflict management. Each person has personal strengths which can be capitalized on and remembered under stress. The program gives you a framework which can be adapted to different types of incidents, depending on subject resistance and working environments.
The course has been developed from decades of personal experience in many different environments such as: healthcare, corrections, corporate, special events, hospitality, military and peace officer roles.
"I have figured out how today was so different from every other training session on difficult customers. Having someone watch how you handle situations and inadvertently escalate is an invaluable tool. For the first time I feel that I can enter a negative situation with a framework and tools to get what I need from customers with minimal pushback. There is such a difference between theory and practice and this was the perfect balance. This is what our staff have been asking for. Thank you."
- Rebecca W.