Verbal Judo – Tactical Communications
(2 Day Course)
Remain Calm - Calm Others...The Art of Communication
Renowned police trainer and author Lt. Col. Dave Grossman describes Verbal Judo as: "...a scientific method to 'talk' someone down. Proven across the decades, getting the 'acid test' daily in police agencies world-wide, Verbal Judo is one of the most well demonstrated, effective, and useful tools that can go into any peace officer’s tool box.”.
This program has been taught to law enforcement agencies across North America as a mandatory part of their training. The ability to de-escalate others with your approach, words and tone is a critical skill to develop. Understanding the process of applying these principles is what Verbal Judo focuses on.
This course includes a certificate of completion.
Topics Covered Include:
The ever-increasing importance of effective tactical communications in a digitally recorded world.
Articulating what is reasonable and necessary – “words failed and I can prove it”.
Developing the professional mindset necessary to remain calm.
The Anatomy of a Verbal Assault.
LEAPS - five essential communication tools.
The role of stance, distance and positioning in effective communication.
S.A.F.E.R. - the five times when words fail.
The 5 step tactic for overcoming resistance.
The 8 step tactic - a framework for a verbal encounter.
Scenario development and assessment.
Examples of people that would currently find great benefit of the program would be those working in the Law Enforcement, Peace Officer, Correctional or Security/Loss Prevention /Casino Security.
Length of Training: 2 days
09:00 hrs. to 17:00 hrs