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Dynamic Communications

Course Description

Workplace violence is a serious issue that has the potential to affect any occupation or business sector, possibly threatening the safety and security of every employee and employer

 

Is there specific workplace violence prevention legislation?

Occupation Health and Safety legislation requires employers to take all reasonable precautions to protect the health and safety of employees. This provision includes protecting employees from a known risk of workplace violence.

 

What can I do to prevent violence in the workplace? 

Make an organizational commitment to fulfill the violence prevention training needs for you and all employees within your organization. 

 

What participants will learn;

  • How to recognize stress and how it affects us.

  • Recognizing threat indicators in others by what they say and do.

  • Develop skills of recognizing what the true issue is.

  • Methods of diffusing situations through the use of words and tone of voice.

  • What actions to take to prevent physical harm.

 

Why is this seminar so successful? 

This seminar challenges you to recognize your strengths and weaknesses and what we can develop based on your personal experiences. It is interactive, allowing us to learn as a group, building on your exact workplace issues. Your input is a valuable resource in developing a plan of action in these types of situations. 

 

Through this process attendees have experienced success in the handling of crisis situations as well as increased confidence of all staff involved. 

 

This seminar teaches you to recognize the signs, signals and behaviour cues that will increase your personal and organizational safety. It increases your positive customer service interactions while decreasing your exposure to negative customer service experiences.

 

Who is this course for?

  • Hotel and Hospitality Staff

  • Professional Office Staff

  • Recreational Facility Staff

  • Reception Staff

  • Retail Sales Staff

  • Teachers

  • Supervisors

  • Managers

 

Student Comments:

"Excellent. Instructor with great experience and diverse knowledge in real world communication and threat assessment. This course made our workplace safer. Period!"

 

"Appropriate and practical information delivered in a down to earth manner. This method of training brought insight and understanding to a complex concept"

 

To register for this program, please sign up using the paypal link provided below.

 

Start Time: 08:00 am to Noon.